Terms and Conditions

Last Updated: October 19, 2025

Introduction

Welcome to the website of Quintessent Projects ABN 38685129122 ("we", "our", "us", "the Company").

These Terms and Conditions ("Terms") govern your access to and use of our website www.quintessentprojects.com.au ("Website") and the information, services, and features available through it.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use this Website.

1. Definitions

"We", "Our", "Us", "Company" means Quintessent Projects ABN 38685129122, QBCC License 15542597

"You", "Your", "User" means any person who accesses or uses this Website

"Services" means the building and construction services we provide, including custom home builds, renovations, and related services

"Content" means all text, images, graphics, logos, photographs, videos, and other materials on this Website

"Personal Information" has the meaning given in the Privacy Act 1988 (Cth)

2. Use of This Website

2.1 Permitted Use

You may use this Website for lawful purposes only, including:

• Browsing information about our services
• Viewing our project portfolio
• Reading blog articles and resources
• Submitting inquiries through our contact forms
• Requesting quotes or consultations
• Learning about our building and renovation process

2.2 Prohibited Use

You must not use this Website to:

• Violate any applicable laws or regulations
• Infringe any third-party rights
• Transmit any harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems
• Introduce viruses, malware, or other malicious code
• Scrape, copy, or extract data from the Website using automated means
• Interfere with the proper functioning of the Website
• Impersonate any person or entity
• Collect personal information about other users
• Use the Website for any commercial purpose without our written consent

2.3 Age Restriction

This Website is intended for users aged 18 years and over. If you are under 18, you may only use this Website with the involvement of a parent or guardian.

2.4 Account Security

If you create an account or are provided with login credentials, you are responsible for:

• Maintaining the confidentiality of your password
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

3. Intellectual Property Rights

3.1 Ownership

All Content on this Website, including but not limited to:

• Text, graphics, logos, and images
• Photography of our projects
• Website design and layout
• Blog articles and written content
• Video content
• Source code and software

...is owned by or licensed to Quintessent Projects and is protected by Australian and international copyright, trademark, and other intellectual property laws.

3.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

• View and access the Website
• Print or download material for personal, non-commercial use
• Share links to our Website on social media or other platforms

This license does not permit you to:

• Modify, reproduce, or create derivative works
• Use our Content for commercial purposes
• Remove copyright or proprietary notices
• Transfer Content to another person or entity
• Use our Content on another website or platform

3.3 Trademarks

Quintessent Projects, our logo, and any other marks displayed on this Website are trademarks of Quintessent Projects. You may not use these trademarks without our prior written permission.

3.4 Project Photography

Photography of completed projects remains our property unless otherwise agreed in writing. We reserve the right to use project photography for:

• Website portfolio display
• Marketing and promotional materials
• Social media and advertising
• Awards and industry submissions

If you do not wish your project to be featured, please notify us in writing before project commencement.

4. User-Generated Content

4.1 Submission of Content

If you submit content to us (such as testimonials, reviews, comments, or feedback), you:

• Grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, and publish that content
• Warrant that you own or have the right to submit the content
• Warrant that the content does not infringe any third-party rights
• Acknowledge that we may edit or remove content at our discretion

4.2 Testimonials and Reviews

By providing a testimonial or review, you consent to us:

• Publishing your name, suburb, and comments on our Website
• Using your testimonial in marketing materials
• Editing your testimonial for length or clarity (without changing the meaning)

4.3 Removal of Content

We reserve the right to remove any user-generated content that:

• Violates these Terms
• Is offensive, defamatory, or inappropriate
• Infringes third-party rights
• We determine is not in our best interests to publish

5. Quotations and Estimates

5.1 Nature of Quotes

Quotes and estimates provided through this Website or following initial contact are:

• Preliminary estimates based on information you provide
• Subject to site inspection and detailed assessment
• Valid for the period specified (typically 30 days)
• Not binding until a formal contract is signed

5.2 Quote Accuracy

While we endeavor to provide accurate quotes, they are based on:

• Information you provide (which must be accurate and complete)
• Visual inspection or plans provided
• Current material and labor costs
• Normal site conditions

Final pricing may vary based on:

• Detailed site assessment findings
• Design changes or modifications
• Material price fluctuations
• Unforeseen site conditions
• Changes in building codes or regulations
• Additional work requested

5.3 No Obligation

Requesting or receiving a quote does not:

• Obligate you to proceed with our services
• Create a contractual relationship
• Guarantee we will accept your project

5.4 Acceptance Process

A binding contract is only formed when:

• A formal written contract is signed by both parties
• Required deposits are paid
• All conditions precedent are satisfied

6. Information and Advice

6.1 General Information Only

Content on this Website is provided for general information purposes only. It is not:

• Professional building advice
• A substitute for professional consultation
• Specific to your individual circumstances
• A guarantee of specific outcomes

6.2 No Warranty of Accuracy

While we make reasonable efforts to ensure information is accurate and current, we do not warrant:

• The accuracy, completeness, or currency of any information
• That information is suitable for your specific needs
• That the Website will be uninterrupted or error-free
• That defects will be corrected

6.3 Professional Advice

You should always seek professional advice specific to your circumstances before:

• Making building decisions
• Signing contracts
• Committing to any construction project
• Relying on any information from this Website

6.4 Building Codes and Regulations

Building codes, regulations, and local council requirements:

• Change frequently
• Vary by location
• Require professional interpretation
• Must be verified for your specific project and location

Information about codes and regulations on this Website may not reflect the most current requirements.

7. Pricing and Cost Information

7.1 Indicative Pricing Only

Any pricing, cost ranges, or budget information on this Website is:

• Indicative only and subject to change
• Based on general assumptions
• Not a quote or estimate for your specific project
• Subject to market conditions and material costs

7.2 Actual Costs

Actual project costs depend on numerous factors including:

• Site conditions and location
• Design complexity and specifications
• Material selections and finishes
• Size and scope of work
• Council and regulatory requirements
• Market conditions at time of construction
• Unforeseen circumstances

7.3 No Price Guarantee

We do not guarantee:

• That quoted prices will remain valid beyond the specified period
• That preliminary estimates will match final contract prices
• That costs won't increase due to factors beyond our control

8. Third-Party Links and Services

8.1 External Links

Our Website may contain links to third-party websites, including:

• Supplier and manufacturer websites
• Industry associations
• Social media platforms
• Reference materials and resources

8.2 No Endorsement

Links to third-party websites do not constitute:

• Our endorsement of those sites
• Our responsibility for their content
• Our warranty of their products or services
• Any relationship between us and the third party

8.3 Third-Party Content

We are not responsible for:

• The accuracy of third-party content
• The privacy practices of third-party sites
• Any loss or damage resulting from your use of third-party sites
• The availability or functionality of third-party sites

8.4 Use at Your Own Risk

You access third-party websites at your own risk. We recommend reviewing their terms and conditions and privacy policies.

9. Disclaimer of Warranties

9.1 "As Is" Basis

This Website and all Content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

9.2 Exclusion of Warranties

To the maximum extent permitted by law, we disclaim all warranties, including:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of Content
• Uninterrupted or error-free access
• Freedom from viruses or harmful components

9.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, condition, or remedy that cannot be excluded, restricted, or modified under the Australian Consumer Law or any other applicable law.

10. Limitation of Liability

10.1 Exclusion of Liability

To the maximum extent permitted by law, we exclude all liability for:

• Any loss or damage arising from your use of this Website
• Errors, omissions, or inaccuracies in Content
• Unavailability or interruption of the Website
• Viruses or harmful components transmitted through the Website
• Unauthorized access to or alteration of your transmissions or data
• Reliance on any information or material on the Website
• Any actions taken based on Website content

10.2 Consequential Loss

To the maximum extent permitted by law, we will not be liable for any:

• Indirect or consequential loss
• Loss of profits, revenue, or business opportunity
• Loss of data or information
• Loss of goodwill or reputation
• Any other economic loss

...even if we have been advised of the possibility of such loss.

10.3 Maximum Liability

Where liability cannot be excluded under the Australian Consumer Law, our maximum liability for any claim is limited to:

• Re-supply of the services; or
• Payment of the cost of having the services re-supplied

10.4 User Responsibility

You are responsible for:

• Your use of this Website
• Any decisions made based on Website content
• Verifying any information before relying on it
• Seeking professional advice where appropriate
• Implementing appropriate security measures on your own systems

11. Indemnification

You agree to indemnify, defend, and hold harmless Quintessent Projects, its directors, employees, contractors, and agents from any:

• Claims, demands, or actions
• Losses, damages, or expenses (including legal fees)

...arising from:

• Your use of this Website
• Your violation of these Terms
• Your violation of any third-party rights
• Your submission of content to the Website
• Any misrepresentation made by you

12. Privacy and Data Protection

12.1 Privacy Policy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12.2 Data Collection

By using this Website, you acknowledge that:

• We collect certain information as described in our Privacy Policy
• We use cookies and similar technologies
• Third-party services (like Google Analytics) may collect data
• Your information may be stored and processed as described in our Privacy Policy

12.3 Consent to Contact

By submitting your contact information through this Website, you consent to us:

• Contacting you about your inquiry
• Sending you information about our services
• Following up on quotes or projects
• Communicating about active projects or contracts

You can opt out of marketing communications at any time as described in our Privacy Policy.

13. Contact Forms and Communications

13.1 Form Submissions

When you submit a contact form or inquiry, you:

• Provide accurate and complete information
• Understand we will contact you using the details provided
• Consent to us storing your information as per our Privacy Policy
• Acknowledge that form submission does not create a contractual relationship

13.2 Response Time

We aim to respond to inquiries within 1-2 business days. However, we do not guarantee:

• Specific response times
• That we will respond to all inquiries
• That we will accept all project requests

13.3 Email Communication

Email communication is not secure. We recommend not sending:

• Credit card information
• Highly sensitive personal information
• Confidential business information

...via unencrypted email.

14. Blog and Articles

14.1 Educational Content

Blog articles and resources on this Website are provided for:

• General educational purposes
• Industry insights and information
• Sharing our expertise and experience

14.2 Not Professional Advice

Blog content is not:

• Professional building or construction advice
• Specific to your individual project or circumstances
• A substitute for consultation with qualified professionals
• Legal, financial, or regulatory advice

14.3 Accuracy and Currency

While we strive for accuracy, blog content:

• Reflects our opinions and experiences
• May become outdated over time
• May not reflect current codes, regulations, or best practices
• Should be verified before relying on it

15. Project Portfolio

15.1 Illustrative Purposes

Project images and descriptions are provided for:

• Illustrative purposes only
• Showcasing our capabilities and style
• Demonstrating past work quality

15.2 No Guarantee

Portfolio projects do not guarantee:

• That we can replicate identical results
• Specific pricing for similar projects
• That materials or designs shown are still available
• That your project will have identical outcomes

16. Modifications to Terms and Website

16.1 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when:

• Posted on this page with a new "Last Updated" date
• You continue to use the Website after changes are posted

16.2 Material Changes

For material changes to these Terms, we may provide:

• Prominent notice on the Website
• Email notification to registered users
• Additional notice as appropriate

16.3 Changes to Website

We may:

• Modify, suspend, or discontinue any part of the Website at any time
• Update or remove Content without notice
• Change features, functionality, or design
• Restrict access to certain features or Content

...without liability to you.

17. Termination

17.1 Our Right to Terminate

We may terminate or suspend your access to the Website:

• Immediately, without notice
• For violation of these Terms
• For any reason at our discretion
• If we believe your use poses a risk to us or others

17.2 Effect of Termination

Upon termination:

• Your right to use the Website ceases immediately
• You must cease all use of our Content
• Provisions that should survive termination will continue (including liability limitations, indemnification, and governing law)

18. Governing Law and Jurisdiction

18.1 Queensland Law

These Terms are governed by the laws of Queensland, Australia, and the Commonwealth of Australia.

18.2 Jurisdiction

You irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland, Australia, and any courts that may hear appeals from those courts.

18.3 Dispute Resolution

Before commencing legal proceedings, we encourage you to:

1. Contact us to discuss the issue
2. Attempt to resolve the matter through negotiation
3. Consider mediation or alternative dispute resolution

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable:

• That provision will be modified to the minimum extent necessary to make it valid and enforceable
• If modification is not possible, the provision will be severed
• All other provisions will remain in full force and effect

20. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of:

• That provision
• Our right to enforce it in the future
• Any other provision of these Terms

Any waiver must be in writing and signed by us.

21. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of this Website, and supersede all prior:

• Agreements or understandings
• Representations or statements
• Communications (oral or written)

...regarding the subject matter.

22. Assignment

22.1 Your Rights

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent.

22.2 Our Rights

We may assign, transfer, or delegate our rights and obligations under these Terms:

• To any affiliated company
• In connection with a merger, acquisition, or sale of assets
• To any third party with or without notice to you

23. Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms due to events beyond our reasonable control, including:

• Natural disasters (floods, fires, earthquakes, storms)
• War, terrorism, or civil unrest
• Government actions or regulations
• Labor disputes or strikes
• Pandemics or public health emergencies
• Failure of third-party services or suppliers
• Internet, telecommunications, or utility failures

24. Australian Consumer Law

24.1 Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any:

• Consumer guarantees under the Australian Consumer Law
• Rights that cannot be excluded by law
• Statutory warranties or conditions

24.2 Non-Excludable Rights

If you are a consumer under the Australian Consumer Law, certain guarantees apply that cannot be excluded, including guarantees relating to:

• Acceptable quality
• Fitness for purpose
• Supply with due care and skill
• Reasonable time for supply

24.3 Limitation Where Permitted

Where we are permitted to limit our liability for breach of a non-excludable guarantee, our liability is limited to:

• Re-supply of the services; or
• Payment of the cost of having the services re-supplied

...at our option.

25. QBCC Licensing and Compliance

25.1 Licensed Builder

Quintessent Projects is licensed by the Queensland Building and Construction Commission:

• QBCC License Number: 15542597
• License Type: Builder - Open
• License Status: Verify at www.qbcc.qld.gov.au

25.2 Contracted Work

All building work valued at $3,300 or more (including GST and labor) must be performed under a written contract that complies with the Queensland Building and Construction Commission Act 1991.

25.3 Warranty and Insurance

We maintain appropriate insurance as required by QBCC legislation, including:

• Public liability insurance
• Contract works insurance
• Warranty insurance where required

Details will be provided in any formal contract.

26. Special Terms for Queensland Building Work

26.1 Formal Contracts Required

This Website and any information provided through it:

• Does not constitute a building contract
• Does not create any binding obligations to perform building work
• Is preliminary to any formal contract negotiations

26.2 QBCC Minimum Standards

Any building contract we enter into will comply with QBCC requirements including:

• Written contract meeting statutory requirements
• Specified payment schedule
• Dispute resolution procedures
• Required insurance details
• Warranty information

26.3 Right to Cool Off

Queensland law provides consumers with cooling-off rights for certain building contracts. Details will be provided in any formal contract.

27. Photography and Site Visits

27.1 Project Photography

We reserve the right to:

• Photograph projects during and after construction
• Use project photographs for marketing purposes
• Feature projects on our Website and social media
• Submit projects for industry awards

Unless you specifically object in writing prior to project commencement.

27.2 Site Visits

If you visit any construction site:

• You do so at your own risk
• You must follow all safety instructions
• You must wear required safety equipment
• You are responsible for your own safety
• We are not liable for injuries or accidents (except as required by law)

28. No Partnership or Employment

28.1 Independent Contractor

Nothing in these Terms or your use of this Website creates:

• A partnership, joint venture, or agency relationship
• An employment relationship
• Any relationship other than that of service provider and customer

28.2 No Authority

You have no authority to:

• Bind us to any contract or obligation
• Make representations on our behalf
• Incur liabilities in our name

29. Contact Information and Complaints

29.1 Contact Details

If you have questions about these Terms or wish to contact us:

Quintessent Projects

Email:info@quintessentprojects.com.au
Phone:0425 347 041
Location: Sunshine Coast, QLD

ABN: 38685129122
QBCC License: 15542597

Business Hours:
Monday - Friday: 7:00 AM - 6:00 PM
Saturday - Sunday: By appointment

29.2 Complaints Process

If you have a complaint:

Step 1: Contact us directly using the details above
Step 2: We will investigate and respond within 7-14 days
Step 3: If unresolved, we will work with you to find a mutually acceptable solution

29.3 External Complaints

If you are not satisfied with our response, you may contact:

Queensland Building and Construction Commission (QBCC)
299 Montague Road
West End QLD 4101
Phone: 139 333
Website: www.qbcc.qld.gov.au

Office of Fair Trading Queensland
Phone: 13 QGOV (13 74 68)
Website: www.qld.gov.au/fairtrading

30. Acknowledgment

By using this Website, you acknowledge that you have:

• Read and understood these Terms and Conditions
• Read and understood our Privacy Policy
• Agreed to be bound by these Terms
• The capacity to enter into a binding agreement

If you do not agree with these Terms, you must not use this Website.

Document Version: 1.0
Effective Date: October 19, 2025
Last Modified: October 19, 2025